Turner Sims is part of the University of Southampton, with big ambitions to build an inclusive world through the joy of live music. We are committed to:
This privacy notice, together with the University of Southampton privacy notice, sets out the terms relevant to our processing of personal data obtained as a result of your use of Turner Sims’ website and services.
The University is a ‘Data Controller’. This means that we are responsible for deciding how we hold and use your data. This privacy notice is being made available to you because, in order to operate the Turner Sims website and fulfil your requests, we may collect and store personal information that you submit to Turner Sims and the University via this website.
This notice informs you about how and why your personal data will be used and how long it will usually be retained by us. It provides you with certain information that must be provided under the General Data Protection Regulation (EU 2016/679) (GDPR 2016), the UK Data Protection Act 2018 (DPA 2018), the Privacy and Electronic Communications Regulation (PECR) and any other relevant data protection legislation that may apply (together ‘Data Protection Legislation’). Our registration number with the Information Commissioner’s Office is Z6801020.
‘Data’ refers to the information that we hold about you from which either on its own or in combination with other information you can be identified. ‘Processing’ means doing anything with your data, such as collecting, recording or holding the data, as well as disclosing, destroying or using the data in any way.
We keep this Privacy Notice under regular review and it may be amended from time to time.
We will comply with data protection legislation and principles, which means that your data will be:
We will collect and process the following categories of personal data about you:
Additionally, we may collect personal data through:
Information you give us
We collect various types of information you give us, including when you:
For most customers, this data is obtained when you create your account. It will include your name, email address, and all further information you provide. We will store a record of your purchases and donations in order to fulfil our contract with you.
Information about your interactions with us
Turner Sims also uses services from Google, Google AdWords and Meta on this website to measure and analyse visitor information. For further information on these, please visit Google Analytics, Google AdWords, and Meta.
Information other patrons provide
In some instances, another customer might provide your name and contact details in order for us to provide a service such as:
In these instances, your name and address or email address will be stored to enable you to benefit from the service.
Information from third parties
We occasionally receive information about you from third parties. For example, we may use a third party research company to provide general information about you compiled using publicly available data.
Special Category data
The data protection legislation recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information, unless it is provided by you in your account setup for a specific purpose such as:
We will only process your data where you have given your explicit consent for the specific purpose or purposes that we tell you about. It will only be processed to the extent necessary for that specific purpose(s), unless we are legally obliged to do so.
We use cookies to support your service user-experience, and to assist us with providing a better service for other users. Allowing cookies to be used will enable your user preferences to be remembered by your device. Some cookies are necessary for the functioning of our website. Others are optional and we will not use them without your consent. When you first visit our webpages, you will be asked to agree to the use of cookies. If you do not agree, only essential cookies will be enabled.
You can read our cookie policy and change your cookie settings at any time using the Privacy Settings button on the footer of every webpage.
We will only use your personal data in accordance with the law. Most commonly, we will use your personal data in the following circumstances:
We will only process your special category data with your consent or if it is necessary:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message or where you have consented to us collecting your personal information through one of our online forms. Where you have provided your consent you have the right to withdraw it at any time by sending an email to turnersims@soton.ac.uk .
We may use and analyse the information we collect so that we can manage and improve our services.
Demographic and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of the website. Any disclosure of this information will be in aggregate form and will not identify individual users.
When we use your data for statistical and research purposes, we will usually anonymise your data so that you cannot be identified. If that is not possible, we use your personal data on the basis that this is necessary: in the public interest or for the purposes of Turner Sims’ or the University’s legitimate business interests.
We will only process your data for the specific purpose or purposes that we tell you about, or if specifically permitted by the Data Protection Legislation, and will only process your data to the extent necessary for that specific purpose or purposes.
None of the personal data collected about you will be used as part of any automated decision-making about you.
If you do not provide certain categories of personal data when requested, or if you do not allow us to process your personal data collected through other means for specified purposes, we may not be able to successfully fulfil your request or deliver services to you.
Your information will be shared internally within the University for the purposes described in the section ‘How we use your personal data’.
We will never sell your data.
We only share data for purposes that are compatible with the original purpose of its collection.
There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:
Contracts will be put in place with all third-party data recipients to ensure that any personal data shared will be held in accordance with the requirements of the Data Protection Legislation. Third-party data recipients are required to take appropriate security measures to protect your personal data in line with our policies. We only permit third-party data recipients to process your personal data for specific purposes and in accordance with our instructions.
Exceptionally, we may disclose your data to a third party if required to do so: to protect or defend Turner Sims’ and the University’s rights, interests, or property, or those of third parties; act in urgent circumstances to protect the personal safety of Turner Sims and University constituents, or the public; or protect against legal liability.
It is important that the personal information that we hold about you is accurate and up to date. Please notify us at turnersims@soton.ac.uk if your personal details change, or if data that we hold about you is inaccurate.
If you have an account with us you can also login to your account in the top right corner of the website and amend your details and preferences.
We will retain your personal data for as long as you are happy for us to retain it. This enables us to link any subsequent purchases you make back to a single unique record that we hold for you on our system.
If there are aspects of your record that are inaccurate or that you would like to remove, you can usually do this by logging in to your account through our website. Alternatively please contact: turnersims@soton.ac.uk.
Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests. If at any stage you would like your data removed, we will delete it immediately.
If you would like to raise a concern with the University, you can report it via dataprotection@soton.ac.uk to the appropriate team.
We limit access to your personal data to those employees of the University and third parties who have a business need-to-know. They will only process your data on our instructions and they are subject to a duty of confidentiality. The University has procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a breach in accordance with our legal obligations.
If you use your credit or debit card to purchase from us or to make a donation, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
We optionally allow you to store your card details for use in a future transaction. This is carried out in compliance with PCI-DSS and in a way where none of our staff members are able to see your full card number. We never store your 3 or 4 digit security code.
Any payment transactions will be encrypted using SSL technology. As the transmission of information via the internet is not completely secure, all information you transmit to our University Network is at your own risk.
If it is necessary to transfer your personal data out of the European Economic Area (EEA), for example for storage of data in the cloud, delivery of services or for research purposes, at least one of the following safeguards will be applied:
Please contact infogov@southampton.ac.uk if you would like to receive further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any preferences you may have told us about.
If at any stage you are concerned about the content of these communications e.g. unwanted marketing information, or wish to change how we communicate with you, please contact us at turnersims@soton.ac.uk to unsubscribe. All electronic communication is offered in line with EU and UK electronic privacy rules.
You have the right to withdraw your consent for direct marketing at any time. To do so, please contact turnersims@soton.ac.uk. Once we have received notification that you have withdrawn your consent, we may not be able to fulfil some or all of your request and, subject to our record management policy and record retention schedule, we will dispose of your personal data securely.
The record management policy and record retention schedule can be viewed in the section titled “Our policies and procedures” on the University’s Publication Scheme webpage.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You have a number of rights. You can:
If you would like to exercise these rights please use our online form or write to:
The Data Protection Officer
Legal Services
University of Southampton, Highfield
Southampton, SO17 1BJ
Email: data.protection@soton.ac.uk
This Privacy Notice was last reviewed on 28 October 2024. It was last updated on 28 October 2024.